Refund Policy

Last updated: 23 October 2026

Draft for review. This page must be reviewed by a lawyer for the countries you sell in, and the company details filled in, before launch.

ClipNexa purchases are covered by a [30]-day refund window through JVZoo.

How to ask for a refund

Request a refund through JVZoo's support for your purchase, or email hello@clipnexa.net with your receipt number and we will help. Please tell us what didn't work: we read every message.

What happens after a refund

The credits that purchase gave are removed from your balance (never below zero).
If no other purchase gives you access, your account becomes read-only: you can still sign in and download videos you already made until they expire.
Refunding an upgrade or credit pack removes only what that purchase added.

Failed renders

You never pay for a video that fails: its credits are returned automatically, with no request needed.

Charges you don't recognise

Your statement shows JVZoo. If you don't recognise a charge, email us before contacting your bank and we'll explain it.

Your legal rights

This policy does not affect any rights you have under consumer law.